Effective Date: [Insert Date]
Website: [https://yourdomain.com]
Brand Name: Jewelstore – 1Gram Gold, Fancy & Imitation Jewellery Store

At Jewelstore, customer satisfaction is our top priority. We strive to ensure that every product you purchase meets your expectations. However, if you are not satisfied with your order for any reason, please read our refund and returns policy below.

1. Return Eligibility

You may request a return or exchange if:

  • The item you received is damaged, defective, or not as described.
  • You notify us within 3 days of receiving the item.
  • The product is unused, unworn, and in its original packaging with all tags, labels, and invoices intact.

❌ Non-returnable items:

  • Personalized or customized jewellery
  • Items purchased on clearance or sale
  • Earrings (due to hygiene reasons) unless damaged or defective
  • Gift cards or promotional items

2. Return Process

To initiate a return or exchange:

  1. Email us at [support@yourdomain.com] or WhatsApp us at [Insert Number] within 3 days of receiving your order.
  2. Mention your Order ID, reason for return, and include clear photos of the product (if damaged/defective).
  3. Our team will verify and approve the return within 24–48 hours.
  4. Once approved, we will schedule a pickup via courier or guide you to self-ship the item to our return address.

3. Refund Process

Refunds will be processed once we receive and inspect the returned product:

  • For prepaid orders, the refund will be credited to your original payment method within 5–7 working days.
  • For Cash on Delivery (COD) orders, you will be asked to share your UPI ID or bank details for processing the refund.
  • Shipping and COD charges (if any) are non-refundable.

💡 If you opt for a replacement, we’ll ship the new product once the return is approved.

4. Exchange Policy

If you wish to exchange your product for a different size or design (of equal or higher value):

  • The request must be made within 3 days of delivery.
  • Exchanges are subject to product availability.
  • Any price difference must be paid in advance.

5. Cancellation Policy

  • Orders can be canceled within 2 hours of placing them by contacting our customer support.
  • Once the order is packed or shipped, it cannot be canceled.

6. Return Shipping

  • First-time return shipping is free for defective or damaged items.
  • For voluntary returns or exchanges (change of mind, wrong size, etc.), return shipping must be arranged and paid by the customer.

7. Important Notes

  • Items returned without approval will not be accepted.
  • We reserve the right to reject returns if the product shows signs of use, damage, or tampering.
  • Repeated return requests or fraudulent claims may result in account suspension.

8. Contact Us

For any queries related to returns or refunds, please contact:

Jewelstore – 1Gram Gold Jewellery Store
📍 , India
📞 Helpline: [Insert Number]