Refund Policy

At CakeExpress, customer satisfaction is our top priority. We strive to deliver fresh and delicious cakes on time, every time. However, if something goes wrong, we have a clear refund policy in place.

1. Order Cancellations

  • Orders cancelled at least 24 hours before the scheduled delivery or pickup time are eligible for a full refund.

  • For custom cake orders, cancellations must be made at least 48 hours in advance to qualify for a full refund.

  • Cancellation requests made within 24 hours of the delivery/pickup time may not be eligible for a refund, as preparation may already be in progress.

2. Incorrect or Damaged Orders

  • If you receive a damaged cake, wrong flavor/design, or incomplete order, please notify us within 2 hours of delivery or pickup.

  • We may request photos as proof to assess the issue.

  • After review, we will either provide a replacement or initiate a full/partial refund, depending on the situation.

3. Missed Deliveries

  • If the delivery fails due to an incorrect address or unavailability of the recipient, we may not be able to issue a refund.

  • We may attempt redelivery at an additional cost, subject to availability.

4. Non-Refundable Situations

  • Custom cake orders cancelled after preparation begins.

  • Taste preferences (unless the product is defective).

  • Delays caused by unforeseen circumstances such as weather, traffic, or strikes.

5. Refund Process

  • Refunds, if approved, will be processed to the original payment method.

  • Please allow 5–7 business days for the amount to reflect in your account.

6. How to Request a Refund
To request a refund, please contact our customer support team:
📧 Email: support@yourdomain.com
📞 Phone: +91-XXXXXXXXXX
Include your order ID, reason for the request, and any relevant photos if applicable.