{"id":14,"date":"2025-06-02T22:30:09","date_gmt":"2025-06-02T17:00:09","guid":{"rendered":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/?page_id=14"},"modified":"2026-03-11T13:56:56","modified_gmt":"2026-03-11T08:26:56","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2ab0d061 e-flex e-con-boxed e-con e-parent\" data-id=\"2ab0d061\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18ad1e82 elementor-widget elementor-widget-wd_text_block\" data-id=\"18ad1e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"231\" data-end=\"260\"><em data-start=\"231\" data-end=\"260\">Last Updated: [Insert Date]<\/em><\/p><p data-start=\"262\" data-end=\"531\">At <strong>Fashionjewels<\/strong>, we aim to deliver the finest fancy jewellery to your doorstep with care and quality. We understand that there may be rare occasions when you need to return or exchange a product. Please read our Refund &amp; Returns Policy carefully before placing an order.<\/p><h2 data-start=\"533\" data-end=\"562\">1. Eligibility for Returns<\/h2><p data-start=\"564\" data-end=\"631\">We accept returns or exchanges only under the following conditions:<\/p><ul data-start=\"633\" data-end=\"943\"><li data-start=\"633\" data-end=\"700\"><p data-start=\"635\" data-end=\"700\">You received a <strong data-start=\"650\" data-end=\"661\">damaged<\/strong>, <strong data-start=\"663\" data-end=\"676\">defective<\/strong>, or <strong data-start=\"681\" data-end=\"699\">incorrect item<\/strong>.<\/p><\/li><li data-start=\"701\" data-end=\"764\"><p data-start=\"703\" data-end=\"764\">The return request is raised within <strong data-start=\"739\" data-end=\"751\">48 hours<\/strong> of delivery.<\/p><\/li><li data-start=\"765\" data-end=\"842\"><p data-start=\"767\" data-end=\"842\">You provide an <strong data-start=\"782\" data-end=\"800\">unboxing video<\/strong> clearly showing the issue for validation.<\/p><\/li><li data-start=\"843\" data-end=\"943\"><p data-start=\"845\" data-end=\"943\">The product is unused, unworn, and returned in its <strong data-start=\"896\" data-end=\"918\">original packaging<\/strong>, including tags and box.<\/p><\/li><\/ul><p data-start=\"945\" data-end=\"976\">\u274c We do not accept returns for:<\/p><ul data-start=\"977\" data-end=\"1153\"><li data-start=\"977\" data-end=\"1012\"><p data-start=\"979\" data-end=\"1012\">Earrings (due to hygiene reasons)<\/p><\/li><li data-start=\"1013\" data-end=\"1051\"><p data-start=\"1015\" data-end=\"1051\">Custom-made or personalized products<\/p><\/li><li data-start=\"1052\" data-end=\"1153\"><p data-start=\"1054\" data-end=\"1153\">Minor color or design variations (product images may vary slightly due to lighting\/screen settings)<\/p><\/li><\/ul><h2 data-start=\"1155\" data-end=\"1183\">2. Return Request Process<\/h2><p data-start=\"1185\" data-end=\"1233\">To initiate a return, please follow these steps:<\/p><ol data-start=\"1235\" data-end=\"1640\"><li data-start=\"1235\" data-end=\"1299\"><p data-start=\"1238\" data-end=\"1299\">Contact us via WhatsApp or email within 48 hours of delivery.<\/p><\/li><li data-start=\"1300\" data-end=\"1360\"><p data-start=\"1303\" data-end=\"1360\">Provide your order ID, issue details, and unboxing video.<\/p><\/li><li data-start=\"1361\" data-end=\"1421\"><p data-start=\"1364\" data-end=\"1421\">Our team will review and approve the request if eligible.<\/p><\/li><li data-start=\"1422\" data-end=\"1520\"><p data-start=\"1425\" data-end=\"1520\">Once approved, we\u2019ll provide return instructions or arrange pickup (if available in your area).<\/p><\/li><li data-start=\"1521\" data-end=\"1640\"><p data-start=\"1524\" data-end=\"1640\">After receiving and inspecting the returned item, we will notify you about the approval or rejection of your return.<\/p><\/li><\/ol><h2 data-start=\"1642\" data-end=\"1661\">3. Refund Policy<\/h2><ul data-start=\"1663\" data-end=\"2075\"><li data-start=\"1663\" data-end=\"1796\"><p data-start=\"1665\" data-end=\"1796\">If your return is approved, we will initiate a refund to your original payment method or UPI account (in case of offline purchase).<\/p><\/li><li data-start=\"1797\" data-end=\"1875\"><p data-start=\"1799\" data-end=\"1875\">Refunds are processed within <strong data-start=\"1828\" data-end=\"1849\">5\u20137 business days<\/strong> after product inspection.<\/p><\/li><li data-start=\"1876\" data-end=\"1918\"><p data-start=\"1878\" data-end=\"1918\">Shipping charges are <strong data-start=\"1899\" data-end=\"1917\">non-refundable<\/strong>.<\/p><\/li><li data-start=\"1919\" data-end=\"2075\"><p data-start=\"1921\" data-end=\"2075\">In case of prepaid orders returned due to incorrect address or non-availability, refund will be issued after deducting forward and return courier charges.<\/p><\/li><\/ul><h2 data-start=\"2077\" data-end=\"2098\">4. Exchange Policy<\/h2><ul data-start=\"2100\" data-end=\"2289\"><li data-start=\"2100\" data-end=\"2193\"><p data-start=\"2102\" data-end=\"2193\">Exchanges are allowed for the <strong data-start=\"2132\" data-end=\"2157\">same product category<\/strong> and price, subject to availability.<\/p><\/li><li data-start=\"2194\" data-end=\"2289\"><p data-start=\"2196\" data-end=\"2289\">If the replacement item is out of stock, you may choose a different item or receive a refund.<\/p><\/li><\/ul><h2 data-start=\"2291\" data-end=\"2316\">5. Cancellation Policy<\/h2><ul data-start=\"2318\" data-end=\"2495\"><li data-start=\"2318\" data-end=\"2392\"><p data-start=\"2320\" data-end=\"2392\">Orders once placed <strong data-start=\"2339\" data-end=\"2362\">cannot be cancelled<\/strong> after processing or dispatch.<\/p><\/li><li data-start=\"2393\" data-end=\"2495\"><p data-start=\"2395\" data-end=\"2495\">If your order is eligible for cancellation (before dispatch), contact us immediately for assistance.<\/p><\/li><\/ul><h2 data-start=\"2497\" data-end=\"2536\">6. Contact for Return\/Refund Queries<\/h2><p data-start=\"2538\" data-end=\"2613\">If you have questions about returns, refunds, or exchanges, please contact:<\/p><p data-start=\"2615\" data-end=\"2771\"><strong data-start=\"2615\" data-end=\"2625\">Email:<\/strong> <a rel=\"noopener\" data-start=\"2626\" data-end=\"2645\">support@<strong>Fashionjewels<\/strong>.com<\/a><br data-start=\"2645\" data-end=\"2648\"><strong data-start=\"2648\" data-end=\"2667\">WhatsApp\/Phone:<\/strong> +91-XXXXXXXXXX<br data-start=\"2682\" data-end=\"2685\"><strong data-start=\"2685\" data-end=\"2703\">Working Hours:<\/strong> 10 AM to 6 PM (Mon\u2013Sat)<br data-start=\"2727\" data-end=\"2730\"><strong data-start=\"2730\" data-end=\"2743\">Location:<\/strong> India<\/p><p data-start=\"2773\" data-end=\"2856\">We\u2019re here to ensure your experience with <strong>Fashionjewels<\/strong> is smooth, fair, and transparent.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last Updated: [Insert Date] At Fashionjewels, we aim to deliver the finest fancy jewellery to your doorstep with care and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":8,"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3711,"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/pages\/14\/revisions\/3711"}],"wp:attachment":[{"href":"https:\/\/preview.wptemplateshub.com\/fashionjewels\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}